Last Updated: June 2024
1. Introduction
Welcome to Wellness Patch (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, wellness-patch.ca (the “Site”), and purchase our products.
2. Information We Collect
We collect personal information in various ways, including when you visit our Site, create an account, place an order, subscribe to our newsletter, or contact us. The types of information we may collect include:
Personal Identification Information: Name, email address, phone number, billing and shipping address, payment information (credit card details), and date of birth.
Technical Information: IP address, browser type, operating system, and other technical details related to your use of our Site.
Usage Information: Details about your interactions with our Site, including pages visited, products viewed, and purchase history.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To Process Orders: To process and fulfill your orders, including sending order confirmations, shipping notifications, and processing payments.
To Provide Customer Support: To respond to your inquiries, provide customer support, and handle returns and refunds.
To Improve Our Services: To analyze usage patterns and improve our Site, products, and services.
To Send Marketing Communications: To send you promotional emails and newsletters about our products, services, and special offers. You can opt-out of receiving these communications at any time.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other business operations. These service providers are required to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the laws of Quebec and Canada, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information at any time, where consent is the basis for processing.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at admin@wellness-patch.ca.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files that are stored on your device when you visit a website. We use cookies to remember your preferences, analyze Site traffic, and improve our marketing efforts. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Wellness Patch
Email: admin@wellness-patch.ca